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Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

We take data security seriously. DomuZen uses:

  • Encrypted connections (SSL)
  • Secure authentication methods
  • Regular data backups
  • Role-based access control to limit permissions
    We comply with best practices in software security to ensure your property and tenant data are safe.

Getting started is simple:

  1. Visit https://app.domuzen.africa

  2. Create an account

  3. Add your properties, units, and tenants

  4. Set your rent and billing preferences

  5. Start managing everything digitally

 

Tenants can submit maintenance requests directly through the web portal. You’ll be able to:

  • Assign technicians or contractors
  • Track issue resolution progress
  • Share updates with the tenant
  • Archive maintenance history for each property or unit
    This brings transparency and accountability to property upkeep.

Yes. DomuZen Africa is fully responsive and mobile-friendly,for:

  • Tenants to pay rent, send requests, and view notices.
  • Property managers to access reports, update statuses, and communicate with tenants on the go.

DomuZen Africa makes rent collection easy and automated:

  • Tenants receive rent reminders via SMS or email.

  • Payments can be made via bank, mobile money, or integrated payment gateways.

  • Rent receipts are issued automatically.

  • Late payment alerts and penalty rules can be configured.
    This reduces delays and ensures landlords get paid on time

Yes. DomuZen Africa allows you to set up auto-recurring invoices for:

  • Monthly rent
  • Service charges
  • Water, security, or maintenance fees
    You can also issue custom invoices anytime for one-time charges. The system tracks which tenants have paid and which ones haven’t, all in real time.

DomuZen Africa is a modern, cloud-based property management platform designed specifically for landlords and property managers across Africa. It offers a full suite of features like rent collection, maintenance tracking, expense management, tenant communication, and digital document handling — all in one centralized dashboard. Whether you're managing a single unit or hundreds, DomuZen helps you run your property efficiently and transparently.

DomuZen is built for:

  • Landlords who want an easier way to manage tenants and track payments.

  • Property managers overseeing multiple buildings or rental units.

  • Tenants who want a smooth experience with rent payments, maintenance requests, and access to documents.

  • Real estate agencies that offer property management services and want to streamline operations.

No, DomuZen supports a variety of property types including:

  • Residential (apartments, houses, hostels)

  • Commercial (shops, offices, warehouses)

  • Mixed-use buildings

  • Gated communities or compounds

You can customize the platform to suit the structure and rules of your property portfolio

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